Is there any "official"/"legal" literature online stating that I don't have to provide options, that I could forward to her to make this clear to her? She is difficult to deal with, but also works in my department and want to avoid a hostile environment.

My vehicle was struck in the parking lot at my work. The culprit was determined thanks to surveillance cameras, and she says she doesn't want to go through insurance, but wants to pay out of pocket. I received an estimate from a local body shop where I have had work done in the past, and have a good...