It is just a statement from drivers and witnesses of anything of what happened. One tries to get all statements done at scene, (there might another priority call that comes in) so tell the person to write a statement out and collect it later.....not a big deal.....not overstepping duties.
It is not a violation NOT to provide other driver info at scene, probably 90% of the time it is not possible. Give a person the incident number, they can contact the proper detachment/division for the info later. The officer has 10 days to complete the report.

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Above is merely a suggestion/thought and in no way constitutes legal advice or views of my employer. www.OHTA.ca

You may be right, you may not be able to change anything. It's still worth a try. $4400 per year is a lot to pay in insurance premiums. If nothing else, FSCO could provide you with more help than I could. I'm told that they are usually helpful, and willing to clarify what should've happened and how the rules work, and so on and so forth. Try to protest the adjuster's decision as much as possible, as the insurance implications are going to hit you before fighting the ticket comes into play. Good luck with it, hopefully it turns out for the best.

As for fighting the ticket, the paralegal should be able to get the charge dropped or reduced quite a bit. That will help with your insurance, although it will only be a small amount compared to if you got the "100% at fault" decision changed to either "50% at fault" or "0% at fault."

I've looked at FSCO's website, and found I can file a complaint. Thanks a lot Radar Identified. This is the right source I need to go, if the insurance company doesn't listen to me. I am going to try.